Mumanu Shop Terms & Conditions

Our Delivery Policy

  • Quick delivery: We aim to despatch and deliver your order to you as quickly as possible.
  • Delivery Method and Cost: Your selection will be delivered to your door between 5-10 business days for UK orders and 3-10 business days for USA orders.
  • Delivery Times: We aim to deliver within the time frame specified. If there are any delays we will nofity you accordingly. All back orders will be delivered within 10 days unless personally notified. If you have an urgent order please contact us +64 9 627 5219 (New Zealand) or email info@mumanu.com

Returns Policy

We are happy to  offer a refund on your Mumanu if it is not more comfortable than what you had already been using. This offer only applies up to 14 days from receiving the goods. (Postal costs will not be refunded). All goods must be returned in original packaging, unused with all tags attached, and with a copy of the receipt. Returns freight cost are customers expense. If you have product you wish to return please contact the shop info@mumanu.com. We will endeavour to action  all refunds/credits within 7 working days of receipt. Remember if goods have been mis-used, or packaging damaged we are unable to accept them for a refund. Guarantee Terms & Conditions

We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Please note we do not exchange or refund products purchased on special offer so please choose carefully.

Warranty Claims: If goods are faulty,please contact our shop warranty@mumanu.com. We will either repair or provide a replacement free of charge under the New Zealand Consumer Guarantees Act. If it is a faulty valve we will send you a replacement valve. Warranty Terms & Conditions

No tolerance policy regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.

Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone – at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by PayPal.com